I just wanted to thank you for the quick response to my door sensor issue today. And I also wanted to offer some (unsolicited) positive feedback on your tech, Dan. He is one of the nicest and most knowledgeable/professional service guys I have dealt with over these last couple years. And when I have a positive experience, I always like to pass it along. I will certainly recommend you guys to anyone I know that it is in the market for a security system!
Bob is one of those rare guys in the industry who is able to accurately distill customer requests, desires and budgets and then formulate a realistic solution from a variety of suitable components. He understands the legacy side of the physical security industry, as well as the emerging trends in technology and marketing. This gives him a unique perspective and the ability to act as a knowledgeable business consultant.
Brian Karas
Director of Field Engineering, VideoIQ Inc
Bob Maunsell is a top tiered Viewpoint partner for complex security system integration in the housing market. For me to recommend an integrator they have to excel. They have to know product line, stay current with all new technologies in the security field, and do an incredible job designing and installing integrated security systems, has to deliver exceptional client services and care, and has to be a thought leader in the security industry.
Bob Maunsell meets and exceeds all the criteria. I highly recommend Bob and his team of security experts for any security installation. Bob knows how to get the job done right, the first time, and make sure his clients get exactly what they need and are super satisfied throughout the entire process.
Michael Hanlon
VP Marketing & Channel Sales, Viewpoint CRM
Electronic Security Group
Bob Maunsell
1 Suffolk Street
Worcester, MA 01604
This letter is way over do. Now that the transfer of all our security systems to ESG is complete, I wanted to thank you and your great technician for making my life so much easier. With our old security provider, I was constantly being called for false alarms and malfunctioning equipment especially in the middle of the night. I used to lay awake at night worrying if my alarm system would go off during the night. Now that we have transferred to ESG the only time I am called is if there actually is a break-in. Go figure! Isn’t that what an alarm system is for? Thank you so much, now I can enjoy sleeping at night.
I also wanted to take the time to compliment your technicians. During the time it took to change over our systems and add new ones your staff has been very prompt and efficient. I am not used to the great service we now receive with ESG. Gone are the days where I would have to wait weeks to get something repaired or a user to be added.
On behalf of Great Brook Valley Health Center, please thank all of your staff for doing such a great job and dealing with our difficult problems. It’s a relief to finally find someone in the security business I can trust. And most of all, thank you so much.
Sincerely,
Eric Lane
Facilities Manager
Great Brook Valley Health Center, Inc.
19 Tacoma Street
Worcester, MA 01605
Electronic Security Group
Attn: Bob Maunsell
1 Suffolk Street
Worcester, MA 01604
Dear Bob,
“You always seem to amaze me with your speed, responsiveness, and understanding of what I am trying to accomplish with my security system. Ever since I started using your security services, you have eliminated a BIG headache for me and, as a result, I am much happier. I know when you say you will get something done it WILL be done. You’re the get-it-done guy! Thanks for all the help. I am looking forward to a long and happy relationship with your company.”
Sincerely,
Greg Atteridge
The Grossman Companies
1266 Furnace Brook Parkway
Quincy, MA 02169
