October 13, 2004

Mr. Bob Maunsell
Electronic Security Group, Inc.
1 Suffolk Street
Worcester, MA 01604

Dear Bob,

We appreciate every ounce of effort that you put into our security cameras at Channing Terrace Apartments. Your dedication to this project did not waiver, despite the many, many revisions that we requested. We finally have our much needed security cameras and we are thrilled!

The installation process was quick and easy. Your technicians were considerate of our residents and worked efficently to install the cameras. When our electricians failed to come thorugh on time, you were able to find a contractor to complate the installation, without holding up the entire project.

The police officers that we hire to work at Channing Terrace Apartments and the police officers that routinely work in the neighborhood have found the cameras to be very convenient. We have received several compliments on the system from the Worcester Police Department, specifically the Detective Bureau, as they were trying to investigate an incident.

Bob, we look forward to working with you on the next phase of cameras that we hope to install, as well as other projects such as a security and fire alarm systems.

Sincerly,

Carrick J. O’Brien, ARM , COS
Property Manager
Channing Terrace Apartments
26 Channing Street
Worcester, MA 01605